Customer Experience Coordinator

4 weeks ago


South Brisbane, Australia Indigenous Workstars Full time

Create positive change in community

Five Bridges is an established organisation, born from a passion to assist local Aboriginal and Torres Strait Islander communities in a hand on, feet to the ground manner that will see our local communities flourish.

We are seeking an experienced and highly organised Customer Experience coordinator to provide support to our customers as part of our Workforce Australia specialist contract.

As a Customer Experience Coordinator lead from the front and provide exceptional customer service and administrative support to both our customers and the team.

**_ This is a Fulltime opportunity working Monday to Friday and reports to the Team Leader._**

The role acts as a concierge, engaging with customers to ensure a positive first impression while education the community on the benefits of employment services program through direct promotion and business development.
- Excellent customer service and interpersonal skills
- Monitor outcome performance to maximise the achievement of organisational and contractual KPIs, ensuring identified improvements/gaps are addressed with Leaders in a timely manner
- Proven experience in case management service delivery
- Highly developed administrative and organisational skills
- Ability to analyse job requirements and effectively support customers according to their needs
- Exceptional verbal and written communication skills and ability to adapt style to suit the audience
- Work collaboratively with Leaders and other relevant staff whilst providing clear communication, direction and feedback relating to outcome performance.
- Gather evidence to meet administration requirements
- Good problem solving skills and workplace initiative
- Organise daily schedules and appointments through internal and external programs
- High level of computer literacy
- Builds rapport easily and quickly
- Capability to interact with people from diverse backgrounds and cultures
- A self-motivated, enthusiastic, and reliable work style
- Previous experience in operating Federal Government Employment Systems.

About you:

- Current C Class Drivers Licence
- Valid Working with Children Blue Card or ability to obtain
- Ability to work sensitively and affectively with Aboriginal and Torres Strait Islander communities, their leaders, and Indigenous organisations, while respecting traditional culture, values and ways of doing business.
- Demonstrated ability to communicate, engage effectively and work together with Aboriginal and Torres Strait Islander people(s)
- "At Five Bridges, we are dedicated to providing our staff with a range of exceptional benefits."_
- Professional Growth
- Inclusive Environment
- Collaborative Culture
- Work-Life Balance
- Employee Wellbeing
- Innovative Atmosphere
- Community Impact

**Application requirements**:
Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.



  • Brisbane, Queensland, Australia StudentUniverse Full time

    Customer Experience CoordinatorWe are a travel company that empowers people to explore the world by providing unparalleled travel experiences.The role of a Customer Experience Coordinator is to coordinate the Service Operations team activities to ensure the successful delivery of technology components for new store openings, refurbishments, and closures.Key...


  • Brisbane, Queensland, Australia Ingenia Communities Group Full time

    Company OverviewIngenia Communities Group is a leading Australian property group that owns, operates, and develops lifestyle communities and holiday parks across key urban and coastal markets. With a dynamic culture of creating community, our company values its people and strives to provide a seamless transition for customers into our communities.About The...


  • Brisbane, Queensland, Australia Inchcape plc Full time

    Company OverviewAt Inchcape, we pride ourselves on being a global leader in the automotive industry. Our mission is to deliver exceptional customer experiences that exceed expectations.Job DescriptionAs a Customer Experience Coordinator at Keystar Morayfield, you will be responsible for providing top-notch service to valued customers. Your friendly demeanor...


  • Brisbane, Australia Big Ass Fans Full time

    **We are Big Ass Fans. Fun name, serious business. We design, manufacture and sell those awesome fans you see on The Block, Grand Designs, in airports, shopping centres, industrial warehouses, restaurants and more!** **Are you**: - Motivated to succeed and passionate about what you do? - Excited about innovation, expansion and fast-paced growth...


  • Brisbane, Australia Big Ass Fans Full time

    **We are Big Ass Fans. Fun name, serious business. We design, manufacture and sell those awesome fans you see on The Block, Grand Designs, in airports, shopping centres, industrial warehouses, restaurants and more!** **Are you**: - Motivated to succeed and passionate about what you do? - Excited about innovation, expansion and fast-paced growth...


  • Brisbane, Australia CoAct Full time

    **Introduction**: CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society. Our organisational culture revolves around purpose-driven work, strong employee engagement, and a...


  • Brisbane, Australia CoAct Full time

    **Introduction**: CoAct is a Not-for-Profit organisation. We operate solely for community benefit and invest over 90% of all revenue back into the same communities in which services are delivered. Working together with our Service Partners, we strive to make a difference in the lives of everyday Australians through employment services and community...


  • Brisbane, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life...


  • Brisbane, Queensland, Australia Great Southern Bank (Formerly CUA) Full time

    About the RoleIn this dynamic position, you will support the Operations team by providing assistance on complex situations and collaborating with colleagues to achieve exceptional customer outcomes.Your analytical approach and problem-solving skills will enable you to tackle unique challenges and contribute to the bank's success.To succeed, you will have 12...


  • Brisbane, Queensland, Australia Customer Value Partners, Inc. Full time

    Job DescriptionWe are seeking a skilled Pharmaceutical Inventory Coordinator to join our team at Customer Value Partners, Inc. As a Pharmaceutical Inventory Coordinator, you will play a critical role in supporting the Department of Veterans Affairs (VA) Consolidated Mail Outpatient Pharmacy (CMOP) operations by managing and maintaining accurate inventory...


  • Brisbane, Queensland, Australia Bunnings Group Full time

    Part Time Department ManagerA department manager is required to lead a team in a retail environment. The ideal candidate will have a proven track record of supervising a team in a fast-paced environment.About the Role:The successful candidate will be responsible for creating memorable experiences for our customers. This includes using visual merchandising to...


  • Brisbane, Queensland, Australia Metricon Full time

    Role OverviewWe are seeking a dedicated Customer Service Coordinator to join our Pre-Site Operational team at Metricon Homes. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients throughout the pre-construction process.Responsibilities:Manage customer expectations and...


  • South Hurstville, Australia Thrive Early Learning Centres Full time

    **The Company** Thrive Early Learning Centres was established in 2016 and now has evolved to seven centres. All of our centres cater for 0-5 years old and are purpose-built with generous outdoor play areas and interactive indoor facilities. **The Role** Thrive has an exciting opportunity for a vibrant Customer Service Coordinator to join our Thrive family...


  • Brisbane, Australia Talent International Full time

    australia brisbane permanent including superTalent International is searching for an experienced **Customer Experience Specialist **to join our client, a large mining company based in **Eight Mile Plains** on an** Permanent Basis.** **// Permanent Role** **// 2 Days WFH Per Week** **// Eight Mile Plains, Brisbane Location** **The...


  • Brisbane, Queensland, Australia RBC Business Solutions Pty Ltd Full time

    Key Responsibilities">">Lead onboarding experiences that exceed customer expectations">Collaborate with internal teams to coordinate onboarding, training, and support">Ensure smooth implementation of IT & automation solutions">Create personalized user guides and training programs">Provide go-live support and post-launch check-ins">Continuously improve...


  • Brisbane, Queensland, Australia Endeavour Full time

    Job SummaryWe are seeking a highly skilled Customer Service Officer to join our team in Cannon Hill, specializing in Rostering. As a key member of the Rostering Team, you will be responsible for reviewing, coordinating, and optimizing staff rosters within your allocated Service Delivery region.Key ResponsibilitiesEnsure customer needs are met through...


  • Brisbane, Queensland, Australia MAX Solutions Full time

    OverviewAt MAX Solutions, we provide opportunities for individuals to embark on a customer service career that sees them contributing to their community.This role is more than a receptionist position. As the CUSTOMER SERVICE OFFICER, you will find that no two days are the same. If you are looking for variety in your role, then this is the job for you.As well...


  • Brisbane, Queensland, Australia Tesla Full time

    Delivering Exceptional Customer Experiences at TeslaThe role of a Customer Experience Specialist is pivotal in ensuring that every customer interaction with Tesla is memorable and satisfying. As a key member of our sales team, you will be responsible for crafting an exceptional delivery experience that not only meets but exceeds customer expectations.Key...


  • Clayton South, Australia Concept Recruitment Specialists Full time

    Employee Discounts - Free onsite parking - Onsite gymnasium Our client is a supply partner, brand manager and distributor for global sports brands where they distribute and manage customers products in Australia and New Zealand or, source, design and manufacture their own product to provide the industry with targeted golf and sports product solutions in...


  • Brisbane, Queensland, Australia JB Hi-Fi Limited Full time

    Job OverviewWe are seeking an experienced Retail Experience Coordinator to join our team in delivering a positive experience for both in-store and online customers.About the RoleThis role will work collaboratively as part of a team in coordinating day-to-day merchandising tasks, planners, set-up guides, and new product initiatives. The ideal candidate will...