Concierge Supervisor

2 months ago

Brisbane, Australia PULLMAN Full time

Company Description

Pullman & Mercure King George Square is a prestigious hotel located in the heart of the vibrant city center. Our hotel offers luxurious accommodations, exceptional dining experiences, and world-class event facilities. We pride ourselves on providing exceptional service and creating memorable experiences for our guests.

**Job Description**:

- Lead and mentor a team of dedicated Concierge staff, fostering a culture of professionalism, teamwork, and exceptional guest service.
- Oversee the daily operations of the Concierge desk, ensuring seamless coordination and delivery of services, including guest check-in/check-out, luggage handling, transportation arrangements, and more.
- Provide personalized recommendations and assistance to guests, reflecting an in-depth knowledge of local attractions, dining options, entertainment venues, and cultural experiences.
- Collaborate with other hotel departments to ensure a synchronized guest experience, from pre-arrival to departure.
- Maintain an organized and efficient workspace, manage guest requests promptly, and address any concerns with the utmost care and attention.
- Develop and implement training programs for Concierge staff to enhance their skills, product knowledge, and service excellence.
- Assist in managing guest feedback and reviews, utilizing insights to continually enhance the guest experience.

**Qualifications**:

- Previous experience in a supervisory role within a luxury hotel or hospitality establishment is preferred.
- Exceptional interpersonal and communication skills, with the ability to connect with guests from diverse backgrounds.
- Strong organizational abilities and attention to detail, ensuring efficient operations and guest satisfaction.
- A genuine passion for providing exceptional guest experiences and a dedication to going above and beyond.
- Proficiency in local and regional attractions, services, and resources.
- Flexibility to work in a dynamic, fast-paced environment, including evenings, weekends, and holidays.
- Full and open manual driving licence.

Additional Information

At Pullman & Mercure King George Square, we believe in nurturing talent and rewarding hard work. As part of our team, you will have the opportunity to grow professionally and contribute to a culture of excellence. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment that values your contributions.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

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