Infrastructure Delivery Specialist

1 day ago


Sydney, New South Wales, Australia Firesoft People Full time

About the Role: We are seeking a seasoned Service Delivery Lead to oversee and facilitate the delivery of infrastructure scope of works for our internal customers at Firesoft People.

Job Overview: This role ensures the safe and coordinated delivery of key infrastructure outcomes, which form part of wider line of business change initiatives. As an ambassador for the Infrastructure team, you will work across the business to provide effective communication on Infrastructure matters and act as an escalation point for customer stakeholders – Change initiative challenges.

Key Responsibilities:

  • Oversee multiple infrastructure streams (Hosting, Network, Workplace, and Database) as an enabler of LOB change initiatives.
  • Provide support for Project Managers (e.g., Technical coordination, status updates).
  • Manage workflow/oversee implementation for LoB projects into Infra team (Jira/backlog etc).
  • Work with Infrastructure line managers to organize resourcing for delivery tasks.
  • Work with project stakeholders to manage delivery.
  • Facilitate the ordering of infrastructure hardware/software as required.
  • Facilitate technical change implementation.
  • Be an ambassador for the Infrastructure team working across the business to provide effective communication on Infrastructure matters.
  • Escalation point for customer stakeholders – Change initiative challenges.
  • Understand customer business drivers, strategies, and roadmaps, KPI to measure and monitor benefits realisation.
  • Provide customer input to drive Infrastructure operational considerations (in relation to new infrastructure services delivered via LOB initiatives).
  • Work across the Infrastructure team and customers to enforce standards and policies.

About You: To succeed in this role, you should have previous experience in the delivery of infrastructure solutions, technical awareness of infrastructure products, business analysis skills for supporting business requirement definition (infrastructure specific), and experience with outcome-based setups, delivering on hard commitments, and fixed timelines.

What We Offer: At Firesoft People, we offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience. In addition, you will have opportunities for career growth and professional development, a dynamic work environment, and a collaborative team culture. If you are a motivated and experienced Service Delivery Lead looking for a new challenge, please apply now



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