Service Desk Specialist

24 hours ago


Adelaide, South Australia beBeeProblemSolving Full time $73,760 - $78,400
Customer Support Representative Job Description

We are seeking a dedicated and customer-focused professional to support our clients with first-line technical assistance and service-related queries. Our ideal candidate is passionate about delivering exceptional customer experiences and will play a vital role in ensuring timely resolution of issues.

Key Responsibilities:
  • Act as the primary point of contact for users, providing efficient, friendly, and knowledgeable support.
  • Log, track, and resolve issues using service desk software (e.g., ServiceNow, Zendesk).
  • Troubleshoot and escalate technical problems according to defined procedures.
Requirements:
  • Previous experience in a high-volume call centre, help desk, or service desk environment.
  • Strong communication skills, both verbal and written.
  • Excellent problem-solving and multitasking abilities.
  • Certificate III in Information Technology or equivalent qualification.


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