
Service Desk Support Specialist
2 weeks ago
Role Overview
We are seeking a highly skilled professional to join our team as a Service Desk Analyst.
Main Responsibilities:- Provide initial point of contact for IT-related issues and deliver timely resolutions
- Manage incoming ticket workload, prioritizing tasks and working efficiently to meet service standards
- Demonstrate strong investigatory skills to identify the root cause of technical issues while maintaining excellent rapport with clients
- Previous experience in a Service Desk environment with a proven track record of delivering high-quality support
- Proficiency in Windows 10, Active Directory, and Microsoft Office Suite
- Excellent communication and prioritization skills, with the ability to work effectively in a fast-paced environment
This is an exciting opportunity to be part of a reputable organization's service desk team, contributing to the delivery of exceptional customer experiences.
About This Role:This position offers the ideal candidate a chance to develop their skills and expertise in a dynamic and supportive environment.
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