Service Desk Support Specialist

2 weeks ago


Adelaide, South Australia beBeeSupport Full time $55,000 - $85,000

Role Overview

We are seeking a highly skilled professional to join our team as a Service Desk Analyst.

Main Responsibilities:
  • Provide initial point of contact for IT-related issues and deliver timely resolutions
  • Manage incoming ticket workload, prioritizing tasks and working efficiently to meet service standards
  • Demonstrate strong investigatory skills to identify the root cause of technical issues while maintaining excellent rapport with clients
Requirements:
  • Previous experience in a Service Desk environment with a proven track record of delivering high-quality support
  • Proficiency in Windows 10, Active Directory, and Microsoft Office Suite
  • Excellent communication and prioritization skills, with the ability to work effectively in a fast-paced environment
What We Offer:

This is an exciting opportunity to be part of a reputable organization's service desk team, contributing to the delivery of exceptional customer experiences.

About This Role:

This position offers the ideal candidate a chance to develop their skills and expertise in a dynamic and supportive environment.



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