Service Desk Support Specialist

2 days ago

Adelaide, South Australia beBeeSupport Full time $67,589 - $72,033
Service Desk Support Specialist

The Service Desk Support Specialist plays a crucial role in delivering high-quality first-level support services to our customers. Key responsibilities include:

  • Providing timely and effective incident management to restore normal service operations.
  • Fulfilling standard service requests efficiently, identifying and escalating complex issues to the appropriate teams.
  • Applying best practice processes, leveraging strong technical and communication skills.
  • Contribution to the delivery of ICT infrastructure services and ongoing improvement initiatives.

Key Skills & Qualifications:

  • Strong understanding of ITIL framework principles and practices.
  • Excellent technical knowledge and communication skills.
  • Ability to work effectively in a team environment.
  • Proven analytical and problem-solving skills.

Benefits:

  • Opportunity to contribute to the delivery of the Delivering Digital ICT Master Plan.
  • Ongoing professional development and growth opportunities.

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