IT Service Desk Professional
2 days ago
We are seeking a skilled IT support specialist to join our team. As a key member of our client service group, you will provide first-level ICT support and resolve technical issues efficiently.
Key Responsibilities:- Technical Support: Provide responsive and effective first-level ICT support to users, resolving technical issues in a timely manner.
- Service Management: Manage and document service desk calls, ensuring that users are informed throughout the process.
- Incident Resolution: Elevate incidents as required and follow through to resolution, maintaining accurate records using call management and knowledge systems.
- Software Support: Support standard desktop applications and approved software, contributing to service improvements and performance reporting.
- Proven experience in a service desk or IT support environment is essential.
- Strong communication, organisation, and problem-solving skills are necessary for success in this role.
- The ability to prioritise, meet deadlines, and work both independently and within a team is crucial.
- Experience handling confidential information with discretion is also required.
- A passion for delivering exceptional customer service is essential.
- A strong understanding of SLAs and KPIs is necessary for measuring success.
- Effective written and verbal communication skills are vital for clear expression of ideas.
- A fast-paced environment with multiple priorities requires individuals who thrive under pressure.
-
Service Desk Professional
2 days ago
Adelaide, South Australia beBeeICT Full time $67,589 - $72,333Job SummaryThis role involves delivering timely and effective first level ICT Service Desk support services for school, preschools and corporate-based customers throughout the Department for Education in South Australia.Main ResponsibilitiesDeliver timely and effective first level ICT Service Desk support services for school, preschools and corporate-based...
-
Service Desk Analyst
4 weeks ago
Adelaide, South Australia Hexaware Technologies Full timeRequirements OverviewAdelaide based customer is seeking a proactive and customer-oriented Service Desk Analyst with enterprise-level experience. This is a full-time, office-based role with working hours from 8 AM to 6 PM. After an initial 6- month period, there is the opportunity to work from home based on performance. In this role, you will provide...
-
Service Desk Operations Lead
2 days ago
Adelaide, South Australia beBeeServiceDeskManager Full time $75,000 - $115,000About the RoleService Desk Managers are key professionals in our organization, responsible for overseeing the daily operations of the Service Desk. They deliver exceptional service and drive continuous improvement in line with global standards.Key ResponsibilitiesLead a team of Service Desk representatives handling customer interactions through various...
-
Service Desk Analyst
3 weeks ago
Adelaide, South Australia Harrison McMillan Pty Ltd Full timeJoin to apply for the Service Desk Analyst role at Harrison McMillan Pty LtdJoin to apply for the Service Desk Analyst role at Harrison McMillan Pty LtdHarrison McMillan Pty Ltd provided pay rangeThis range is provided by Harrison McMillan Pty Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay...
-
Service Desk Analyst
3 weeks ago
Adelaide, South Australia Harrison McMillan Pty Ltd Full timeJoin to apply for the Service Desk Analyst role at Harrison McMillan Pty LtdJoin to apply for the Service Desk Analyst role at Harrison McMillan Pty LtdHarrison McMillan Pty Ltd provided pay rangeThis range is provided by Harrison McMillan Pty Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay...
-
Service Desk Manager
4 weeks ago
Adelaide, South Australia DXC Consulting & Engineering Services Full timeJoin to apply for the Service Desk Manager role at DXC Consulting & Engineering Services3 weeks ago Be among the first 25 applicantsJoin to apply for the Service Desk Manager role at DXC Consulting & Engineering ServicesGet AI-powered advice on this job and more exclusive features.Job DescriptionDXC Technology (NYSE:DXC) - where brilliant people embrace...
-
Service Desk Manager
4 weeks ago
Adelaide, South Australia DXC Consulting & Engineering Services Full timeJoin to apply for the Service Desk Manager role at DXC Consulting & Engineering Services3 weeks ago Be among the first 25 applicantsJoin to apply for the Service Desk Manager role at DXC Consulting & Engineering ServicesGet AI-powered advice on this job and more exclusive features.Job DescriptionDXC Technology (NYSE:DXC) - where brilliant people embrace...
-
Service Desk Analyst
4 weeks ago
Adelaide, South Australia ETHAN Full timeETHAN Adelaide, South Australia, AustraliaService Desk AnalystETHAN Adelaide, South Australia, AustraliaJob Type: Permanent - Full TimeLocation: AdelaideJob Category: Information TechnologyWhen the rest of the world is headed left, Ethan goes right. We're more than an IT, telco, and cloud provider, we're disruptors and game-changers—we're the kids in the...
-
Service Desk Manager
1 day ago
Adelaide, South Australia Dxc Technology Full timeOverviewService Desk Manager at DXC Technology is a leadership role responsible for overseeing the daily operations of the Service Desk, delivering exceptional service, ensuring operational efficiency, and driving continuous improvement in line with global standards.This role can be based in Adelaide or Auckland.ResponsibilitiesLead and manage a team of...
-
Service Desk Manager
2 days ago
Adelaide, South Australia DXC Consulting & Engineering Services Full timeOverviewDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple...
