IT Service Desk L1 Specialist

4 days ago

Adelaide, South Australia beBeeCustomerSupport Full time

Job Title: IT Service Desk L1 Specialist

We are seeking a highly skilled and motivated IT Service Desk L1 Specialist to join our team. As an IT Service Desk L1 Specialist, you will be responsible for providing technical support and assistance to our clients on a full-time project.

Key Responsibilities:

  • Provide exceptional customer service and technical support to clients via phone, email, or chat.
  • Troubleshoot hardware, software, and operating system issues in a timely and efficient manner.
  • Collaborate with internal teams to resolve complex technical issues and improve overall client satisfaction.
  • Maintain accurate records of client interactions and technical support activities.

Requirements:

To succeed in this role, you will need:

  • A minimum of three to four years of experience in IT infrastructure field support, including troubleshooting hardware, software, and operating system issues.
  • Basic understanding of PC hardware setup and configuration.
  • Skilled in desk side support and PC break/fix, including basic administration of Windows OS and MAC OS.
  • Basic knowledge of Active Directory, Messaging, User Profile Administration, Remote Troubleshooting, and Application Installation/Uninstallation.
  • Experience as a Technical Support Executive / System or Network Administrator in large and complex setups.
  • Knowledge of Microsoft operating systems, especially Windows 10 and Windows 7.
  • Experience troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation) on Windows laptops and MacBooks, desktops, MFDs, mobiles, and tablets.
  • Experience troubleshooting Microsoft Office applications, particularly MS Word, MS Excel, and MS PowerPoint.
  • Good communication skills, both written and oral, with clients and management.
  • Ability to meet deadlines and complete tasks on time.
  • MCP and ITIL certifications are desirable but not mandatory.
  • Experience with ticketing tools such as ServiceNow or Remedy.

Benefits:

We offer a competitive salary and benefits package, including:

  • A comprehensive health insurance plan.
  • A generous paid time off policy.
  • Access to ongoing training and professional development opportunities.

Please note that we are looking for a self-driven and result-oriented individual who is passionate about their work and committed to delivering high-quality results. If you have a strong background in IT infrastructure field support and excellent communication skills, we encourage you to apply for this exciting opportunity

  • Eoi: L1 Service Desk Analyst

    3 days ago

    Adelaide, South Australia Dxc Technology Full time

    Join to apply for the EOI: L1 Service Desk Analyst role at DXC Technology4 days ago Be among the first 25 applicantsJoin to apply for the EOI: L1 Service Desk Analyst role at DXC TechnologyJob DescriptionDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.People are...

  • EOI: L1 Service Desk Analyst

    4 weeks ago

    Adelaide, South Australia DXC Consulting & Engineering Services Full time

    1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job DescriptionJob DescriptionDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.People are the heart of our business. We support each other and work as a team,...

  • Service Desk Analyst

    2 weeks ago

    Adelaide, South Australia Harrison McMillan Pty Ltd Full time

    Join to apply for the Service Desk Analyst role at Harrison McMillan Pty LtdJoin to apply for the Service Desk Analyst role at Harrison McMillan Pty LtdHarrison McMillan Pty Ltd provided pay rangeThis range is provided by Harrison McMillan Pty Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay...

  • Service Desk Analyst

    2 weeks ago

    Adelaide, South Australia Harrison McMillan Pty Ltd Full time

    Join to apply for the Service Desk Analyst role at Harrison McMillan Pty LtdJoin to apply for the Service Desk Analyst role at Harrison McMillan Pty LtdHarrison McMillan Pty Ltd provided pay rangeThis range is provided by Harrison McMillan Pty Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay...

  • Service Desk Specialist

    4 days ago

    Adelaide, South Australia beBeeJob Full time $60,000 - $80,000

    Service Desk ExpertWe are seeking a Service Desk Expert to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers and internal divisions.The ideal candidate will have excellent problem-solving skills, a strong understanding of Windows-based desktop/laptop hardware and software...

  • IT Support Specialist

    1 day ago

    Adelaide, South Australia beBeeSupport Full time $60,000 - $80,000

    We are seeking an IT Service Desk professional to assist clients on a full-time project.Work involves installation, uninstallation of applications, Active Directory management, and troubleshooting hardware, software, operating system issues.The ideal candidate will have three to four years of experience providing IT infrastructure field support, including...

  • Service Desk Analyst

    1 day ago

    Adelaide, South Australia Duluxgroup Ltd. Full time

    Our CompanyWe help our consumers to imagine and create better places and spaces in which to live and work.DuluxGroup's origins date back to 1918, with its original heritage in decorative paint for Australian and New Zealand homes.Today, DuluxGroup is a leading marketer and manufacturer of premium branded products that protect, maintain and enhance the spaces...

  • Service Desk Analyst

    2 weeks ago

    Adelaide, South Australia DuluxGroup Ltd. Full time

    Our CompanyWe help our consumers to imagine and create better places and spaces in which to live and work. DuluxGroup's origins date back to 1918, with its original heritage in decorative paint for Australian and New Zealand homes. Today, DuluxGroup is a leading marketer and manufacturer of premium branded products that protect, maintain and enhance the...

  • Service Desk Analyst

    3 weeks ago

    Adelaide, South Australia Hexaware Technologies Full time

    Requirements OverviewAdelaide based customer is seeking a proactive and customer-oriented Service Desk Analyst with enterprise-level experience. This is a full-time, office-based role with working hours from 8 AM to 6 PM. After an initial 6- month period, there is the opportunity to work from home based on performance. In this role, you will provide...

  • Service Desk Analyst

    3 weeks ago

    Adelaide, South Australia ETHAN Full time

    ETHAN Adelaide, South Australia, AustraliaService Desk AnalystETHAN Adelaide, South Australia, AustraliaJob Type: Permanent - Full TimeLocation: AdelaideJob Category: Information TechnologyWhen the rest of the world is headed left, Ethan goes right. We're more than an IT, telco, and cloud provider, we're disruptors and game-changers—we're the kids in the...