Customer Service and Administration Professional

5 days ago


Melbourne, Victoria, Australia Tollgroup Full time
About Toll Group
Toll is a leading logistics provider that supports businesses across various industries, including mining, chemicals, gases, steel, plastics, petroleum, energy, and agriculture. Our customers operate in remote locations worldwide, requiring a logistics partner that can match their needs.

Job Opportunity
We have several openings for customer service and administration professionals to join our Resources & Industrials function based in Laverton North. You will be responsible for:

Main Responsibilities
• Providing high-quality customer service to key account customers to support our growth and enhance Toll's customer experience through driving customer satisfaction and retention.
• Processing orders using PWMS and RAMCO via data entry (Current Management Systems).
• Ensuring the highest level of service is provided to internal, external customers, and stakeholders.
• Serving as the first point of contact for any queries.
• Building relationships and effectively communicating with all stakeholders, including customers, warehouse, and transport teams as required.

About You
To be successful in these roles, you will need:

• Previous experience in a high-volume customer service position, including high-level data entry.
• Previous experience or exposure to the transport or warehouse industry is highly regarded.
• Excellent computer literacy – MS Office knowledge and typing skills.
• Excellent communication and interpersonal skills.
• Organisational, time management, communication, conflict resolution, and customer service skills.

What Makes Us Different
Toll offers a dynamic work environment where you can help play a vital role in delivering what matters. We keep businesses and communities thriving by providing critical services like food, fuel, medicine, and rescue services. Every day brings new opportunities to solve problems and build meaningful connections.

Estimated Salary: $60,000 - $80,000 per annum
Please note that this salary estimate is based on national averages and may vary depending on location and individual circumstances.

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