Healthcare Administration Professional
4 days ago
Alfred Health Overview
We are a leader in healthcare delivery, improvement, research and education. Our team provides health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
Salary Information
The successful candidate will receive an annual salary of $58,442.80 + Super, with opportunities for growth and development within our organisation.
About the Role
This position plays a crucial role in supporting the day-to-day function of our clinics and health service. As an administration officer, you will be responsible for effectively and efficiently performing various administrative, reception and clerical tasks. Your primary focus will be ensuring that our service provides the best customer outcomes and meets both internal and external reporting requirements.
Your Key Responsibilities
- You will provide exceptional customer service to patients, carers and health professionals, ensuring a responsive and professional approach.
- You will manage electronic appointment scheduling, referral management, telephone support and data entry with accuracy and efficiency.
- You will work collaboratively as part of the administration team to ensure seamless clinic operations and achieve organisational goals.
Required Skills and Qualifications
To be successful in this role, you will require:
- Demonstrated computer proficiency, including MS Word, MS Outlook and MS Excel.
- Previous administration experience in a healthcare setting.
- Experience managing calls in a high-call-volume environment.
- Understanding of confidentiality and privacy legislation.
- Knowledge of Cerner Programs.
- Understanding of medical terminology.
- Understanding and experience of Medicare billing processes.
- Highly developed customer service skills.
- Demonstrated ability to plan workflow, prioritise and delegate to meet deadlines.
Benefits and Opportunities
As an Alfred Health employee, you can enjoy a range of benefits, including:
- Generous salary packaging and novated leasing options.
- Access to health and wellbeing incentives.
- Discounted health insurance.
- Easy public transport access.
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