Care Coordinator

3 days ago

Wollongong, New South Wales, Australia Anglicare Full time
About Anglicare

Anglicare is a leading community-based organization dedicated to providing compassionate and personalized care to individuals in need. Our mission is to see Jesus Christ honored, lives enriched, and communities strengthened.

About the Role

We are seeking an experienced Care Advisor to join our team in the South West Sydney region. As a Care Advisor, you will play a critical role in ensuring that our clients' needs and preferences are met through effective and sustainable case management.

Key Responsibilities
  • Client-Centered Care: Provide comprehensive case management, ensuring clients are treated with empathy, dignity, and respect. Tailor services to meet each client's unique physical, clinical, emotional, spiritual, and social needs.
  • Service Optimization: Assess and identify client needs, coordinating with internal and external service providers to deliver appropriate services and products, including assistive technology, within budget constraints.
  • Compliance & Documentation: Ensure all case management activities adhere to organizational policies, Care Packages Program, and legislative requirements. Maintain accurate and timely documentation.
  • Relationship Management: Foster and maintain positive relationships with teams, health professionals, clients, their families, and other stakeholders to enhance the profile of Anglicare At Home.
  • Financial Management: Assist clients in managing their care budgets, ensuring accurate documentation of services for correct allocation and accounting.
  • Team Leadership: Guide and support team members in understanding and implementing Anglicare's strategy, vision, values, and relevant policies. Monitor Care workers' performance and gather client feedback to improve service delivery.
Requirements
  • Certificate IV in Aged Care, Community Services, or equivalent.
  • Diploma in Case management (desirable).
  • Previous experience in Home Care/Community/Aged Care.
  • Intermediate computer skills, including proficiency in MS Office.
  • Current NSW driver's licence.
About You

We are looking for a dedicated and compassionate individual who is passionate about making a difference in the lives of our clients. If you are a team player with excellent communication skills and a commitment to delivering high-quality care, we encourage you to apply.

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