Client Care Specialist

7 days ago

Wollongong, New South Wales, Australia Anglicare Full time

About Anglicare:

Anglicare Sydney stands as a prominent and esteemed community not-for-profit organization in Australia.

Our mission is to honor Jesus Christ, enrich lives, and strengthen communities. To fulfill this vision, we seek to attract highly capable individuals who align with our mission.

For over 160 years, Anglicare has been dedicated to serving those in need, offering support to the elderly and services to the vulnerable. Our foundation was built by individuals who recognized community needs and were driven to make a positive impact, motivated by Christian love and a commitment to service. If this resonates with you, we invite you to consider this opportunity.

About the Role:

Full-Time Position - Hybrid Work Model

As a Care Advisor, you will play a pivotal role in ensuring that our clients' needs and preferences are effectively addressed through sustainable case management. Your contributions will be essential in aligning services with the organization's strategic goals, quality standards, and core values, guaranteeing that our clients receive exceptional care and support.

Key Responsibilities:

  • Client-Focused Care: Deliver comprehensive case management, ensuring clients are treated with empathy, dignity, and respect. Customize services to address each client's unique physical, clinical, emotional, spiritual, and social requirements.
  • Service Coordination: Evaluate and identify client needs, collaborating with both internal and external service providers to deliver suitable services and products, including assistive technology, while adhering to budgetary constraints.
  • Regulatory Compliance: Ensure all case management activities comply with organizational policies, relevant programs, and legislative requirements. Maintain precise and timely documentation.
  • Relationship Building: Cultivate and sustain positive relationships with teams, healthcare professionals, clients, their families, and other stakeholders to enhance the reputation of Anglicare At Home.
  • Budget Management: Assist clients in managing their care budgets, ensuring accurate documentation of services for proper allocation and accounting.
  • Team Support: Mentor and assist team members in understanding and implementing Anglicare's strategy, vision, values, and applicable policies. Monitor the performance of care workers and gather client feedback to enhance service delivery.

Qualifications and Skills:

  • Diploma in Case Management.
  • Previous experience in Home Care, Community Care, or Aged Care.
  • Proficient computer skills, including familiarity with MS Office.
  • Valid driver's license.

Why Consider This Opportunity:

If you are someone who thrives on challenges, possesses a positive outlook, and is driven by a desire to make a significant impact in the lives of others, this role may be a perfect fit for you. Be part of an organization where Jesus Christ is honored, lives are enriched, and communities are strengthened.

Commitment to Safety:

Anglicare is dedicated to ensuring the safety and wellbeing of children and young people and maintains a zero-tolerance policy regarding child abuse.

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