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Guest Service Representative

2 months ago

Brisbane, Queensland, Australia MERCURE Full time
{"title": "Guest Service Agent", "description": "Deliver Exceptional Guest Experiences

As a Guest Service Agent with Mercure Brisbane Spring Hill, you will have the opportunity to provide a personalized and welcoming experience for our guests. Your attention to detail, knowledge of the hotel, and ability to handle guest queries with ease will ensure our guests have a lasting memory of their visit.

Reporting to the Rooms Division Manager, your key responsibilities will include:

  • Providing professional, friendly, and engaging service to guests
  • Following Front Office policies, procedures, and service standards
  • Welcoming, checking-in, and checking-out guests
  • Assisting guests with hotel facilities and answering their queries in an informative and helpful way
  • Efficiently handling all guest queries and requests
  • Promptly and pleasantly handling phone calls and guest messages
  • Ensuring the Front Desk is appropriately supplied and stocked at all times
  • Following all safety and sanitation policies
Requirements

To be successful in this role, you will need:

  • Relevant work experience in the hospitality/service industry, preferably in hotels
  • Prior experience working with Opera/Opera Cloud and MS Office Suite is desired
  • Excellent organizational, written, and verbal communication skills with a strong focus on customer service
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively in a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Flexible availability to work mornings, nights, weekends, and public holidays
Why Work for Mercure?

We are more than just a hotel chain. We welcome you as you are and offer a work environment that allows you to grow and learn every day. With 5400+ hotels across 110+ countries, the opportunities are endless.

  • Learn your Way - Access to our Accor Academy for learning and development
  • Work Your Way - Flexibility to ensure a work-life balance
  • Incredible Accor Heartist Benefits - including discounted Food & Beverage and Accommodation worldwide
  • Accor's refer-a-friend bonus
  • Accor's Parental Leave Scheme
  • Access to our Employee Assistance Program

#workyourwaytoleadership #accorcareers #accorlivelimitless #accorhotels #itsgoodtobeus #benefitsyourway

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