Guest Service Representative

3 weeks ago

Brisbane, Queensland, Australia SeaLink K'gari (Fraser Island) Full time
About the Role

We are seeking a highly motivated and professional Guest Service Agent to join our dynamic Front Office team at Kingfisher Bay Resort on beautiful K'gari (Fraser Island). The Guest Service Agent is primarily responsible for ensuring exceptional guest experience.

Key Responsibilities
  • Greet all incoming and outgoing guests to the resort – guest check in and check out process.
  • Accurately allocate rooms.
  • Welcome all guests in a professional and friendly manner.
  • Directing all guests to the appropriate check in area.
  • Coordinate, where required bus arrivals and guest arrivals.
  • Manage phone calls in a timely and professional manner.
  • Direct guests to rooms on arrivals.
  • Be familiar with room rates and reservation information.
  • Always provide accurate and information to guests.
  • Maintain guest accounts, billing arrangements and payments on check out.
  • Follow in house policies and procedures to maintain guest security.
  • Take guest messages and ensure prompt delivery to room.
  • Assist guests with all general enquiries.
Requirements
  • Exceptional time management skills.
  • Excellent communication skills.
  • Extraordinarily high level of customer service and work ethic.
  • Demonstrated experience in a similar role in a large Hotel or Resort based environment.
  • Demonstrated experience in daily cashiering procedures, credit card reconciliation.
  • Knowledge of property management systems.
  • Demonstrate people management skills and an understanding of cultural diversity within the workplace.
Employee Benefits

Living and working on K'gari is an experience like no other, and we've got some sweet perks to make it even better:

  • Affordable Island Living: Only $150.44 per week, including accommodation, 3 daily staff meals, and Wi-Fi.
  • Travel Allowance: An annual $1,000 SeaLink Employee Travel Allowance to help you explore.
  • Exclusive Discounts: 25% off resort dining, bars, retail, and spa.
  • Employee Training Programs: We're committed to your growth and development.
  • Recognition Programs: Your hard work won't go unnoticed—we've got awards and programs to celebrate you.
  • Island Adventures: Free K'gari Explorer Tours—experience the beauty of the island up close.
  • Convenient Transfers: Free ferry rides to and from the island—getting here is a breeze.
  • Wellness Perks: Access to our pool, staff gym, tennis courts, and more. Work-life balance at its finest.
About Us

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.

SeaLink K'gari (Fraser Island)... A World Heritage listed island off Australia's Eastern Queensland coast, is the world's largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.

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