Customer Success Advocate

4 weeks ago


North Sydney Council, Australia Shift Full time
About Shift

At Shift, we're passionate about driving innovation and transformation in the business world. Our goal is to empower businesses to reach new heights by providing cutting-edge solutions and exceptional customer experiences.

Job Description

We're seeking a highly skilled Customer Success Representative to join our team. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and delivering exceptional customer experiences.

Key Responsibilities:

  • Develop and execute customized plans to drive customer growth and retention
  • Provide exceptional customer support and guidance to ensure seamless onboarding and utilization of our products
  • Collaborate with cross-functional teams to identify and pursue new business opportunities
  • Conduct regular check-ins with clients to understand their needs and provide tailored solutions
  • Monitor and analyze customer data to identify trends and areas for improvement

Requirements:

  • Bachelor's degree in Business, Finance, or a related field
  • Proven track record of success in customer-facing roles, with a focus on relationship-building and growth
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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