Customer Success Advocate

3 weeks ago

North Sydney Council, Australia Shift Full time

At Shift, we're passionate about disruption and transformation. Our goal is to shift perceptions and expectations of what is possible. We're here to help make business unstoppable.

As a Customer Success Representative, you'll be responsible for enabling product utilisation through improving and maintaining the health of a select group of dedicated customers. This is achieved through skilful and considerate outbound communication, primarily via phone and email.

Key Responsibilities:

  • Build healthy, supportive relationships with customers
  • Support our service teams by providing overflow inbound phone support
  • Determine and explore potential opportunities resulting from the anticipation of the customer's business growth

Requirements:

  • A business or finance degree is beneficial but not essential

At Shift, we're proud of our rich diversity and culture of inclusion. We have an amazing culture geared towards helping you make the most of your career. We love our fast-paced, energetic environment where no two days are alike. Our values firmly guide the exciting work we do, solving problems and always looking to deliver better outcomes.

Shift offers competitive remuneration and the opportunity to make your mark in a fast-paced, energetic environment. Centrally located in North Sydney CBD, we're close to transport, restaurants, cafes and shops. You'll enjoy free breakfasts and healthy snacks, and a friendly social atmosphere. There are also plenty of staff-led social events, Leadership series, Lunch & Learns and other initiatives for you to participate and grow. And best of all, on your birthday, you get the day off

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