Client Experience Administrator
4 weeks ago
About the Opportunity
We are seeking a dedicated and skilled Client Experience Administrator to join our team at Interrelate. This is an exciting opportunity for someone passionate about providing high-quality customer service to clients, from the point of enquiry to bookings, along with the provision of administration services that support our programs.
The successful applicant will have previous experience in a frontline administrative role, strong capabilities in communication, time management, attention to detail, and the ability to deal with confidential personal and sensitive subject matter. Experience in the use of a client relationship management software system, such as Microsoft CRM, is highly regarded.
Key Duties
- Responding to customer enquiries regarding programs and services
- Supporting customers to identify suitable programs and services to meet their needs
- Allocating staff, including School Services Educators, to bookings
- Working with the Customer Relationship Management (CRM) system to enter bookings and customer-related information
- Onboarding clients from lead generation to appointment bookings and invoicing
- Working with management regarding service needs and forecasting capacity and resource needs, risks, and issues in a timely manner
About Us
Interrelate is a not-for-profit provider of relationship and family support services. Our vision is to empower people to thrive in the most vital part of their lives – their relationships. We deliver services spread across various locations, backed by qualified staff and 98 years of trusted expertise in sensitive relationship matters.
Role Requirements
- Minimum 2 years demonstrated experience in a client service environment in a community organisation or other client service environment with a strong client service focus
- Demonstrated experience in coordinating projects, programs, and people, including the oversight of service targets and the rostering of staff and finance invoicing
- High-level skills in communication, administration, and organisation, with demonstrated experience in the use of online systems
- Demonstrated experience in managing client feedback
- Demonstrated understanding of the needs of clients and communities who identify as indigenous, cultural, and diverse, and a commitment to ensuring service delivery is appropriate, respectful, and welcoming
Salary and Benefits
This fixed-term contract position offers a competitive salary package, including access to Salary Packaging, additional days of paid leave on top of standard leave entitlements, Employee Awards & Appreciation programs, Training, Mentoring, Supervision, and access to Resources, Employee Assistance Program, Opportunities for professional development, and a Supportive working environment.
Estimated Annual Salary: $78,000-$82,000
About the Role
This role involves acting as the key point of contact for School Services program, while also remaining actively engaged with the Client Experience team and its functions. The time spent between the OCE responsibilities and the School Services responsibilities is flexible on assigned days, dependent on the needs of each function.
About Us
We care about each other, focus on strengths, recognise achievements, celebrate significant events, encourage continuous learning, and enjoy our work despite the seriousness of what we do. We strive to be a leader in our community, known for working respectfully with clients from all different and diverse backgrounds.
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