Luxury Client Experience Manager

1 month ago


Sydney, New South Wales, Australia Burberry Limited Full time
Job Overview
Burberry Limited is seeking a highly skilled and experienced Luxury Client Experience Manager to join our team in Sydney, Australia. This is an exceptional opportunity to work with a global luxury fashion brand and deliver outstanding client experiences.

About the Role
The Luxury Client Experience Manager will be responsible for building relationships with new and existing clients, providing personalized service, and driving commercial success. You will inspire our clients by conveying passion for the brand, fashion, and luxury products, and demonstrate a high level of knowledge in styling and selling. Your key responsibilities will include meeting and exceeding individual and store sales targets, providing a luxury service, and supporting the Store Manager in dealing with customer complaints.

Key Responsibilities
* Meet and exceed individual and store sales targets
* Inspire clients through storytelling and passion for the brand, fashion, and luxury products
* Provide a luxury service, demonstrating knowledge and expertise in product, fashion, and styling
* Support the Store Manager in dealing with customer complaints
* Follow the client journey to elevate the client experience in the store
* Be efficient in following-up and delivering after-sales services to our clients

Requirements
* A proven track record in delivering sales and exceeding targets
* Previous experience in clientelling
* Strong interest in fashion, art, and culture
* Strong product knowledge and good understanding of store retail operations
* Understanding of competitor products
* Experience in working as part of a team

Measures of Success
* Individual sales performance and KPIs (appointments, UPT, ATV & AUR)
* Service targets (guest experience, net promoter score)
* New client acquisition (conversion and retention)
* Top clients portfolio
* Number of appointments held on a monthly basis

Salary
The estimated annual salary for this role is approximately $80,000 - $100,000 AUD, depending on experience. We offer a competitive benefits package, including bonuses, commission, and opportunities for career growth and development.

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