Client Experience Administrator

4 weeks ago

Sydney, New South Wales, Australia Interrelate Full time

Discover a rewarding career opportunity as a Client Experience Administrator with Interrelate, a not-for-profit provider of relationship and family support services.

**About the Role**

We are seeking an experienced administrator to join our team, providing exceptional client service and supporting our programs. As a key point of contact for our School Services program, you will work closely with the Client Experience team and manage multiple responsibilities.

**Key Responsibilities:**

  • Respond to customer enquiries regarding programs and services
  • Support customers in identifying suitable programs and services to meet their needs
  • Allocate staff to bookings and work with our CRM system
  • Onboard clients from lead generation to appointment bookings and invoicing

**Requirements:**

  • Minimum 2 years experience in a client service environment
  • Demonstrated project coordination skills and strong communication abilities
  • Experience working with online systems and managing client feedback
  • A commitment to ensuring service delivery is respectful and welcoming to diverse communities

**What We Offer:**

  • A competitive salary of $37.68 per hour + 11.5% superannuation
  • Access to salary packaging and additional paid leave
  • Ongoing training and professional development opportunities

**Join Our Team:**

We strive to create a supportive working environment that values diversity, equity, and inclusion. If you have a passion for delivering high-quality client service, we encourage you to apply.

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