Help Desk Specialist with Contract Resources

1 week ago


Perth, Western Australia Contract Resources Pty Ltd Full time
About Contract Resources Pty Ltd

We are a leading provider of specialized industrial and mechanical services to refineries, petrochemical plants, and industrial plants. With offices strategically located in Australia, New Zealand, and the Middle East, we offer exciting career opportunities for motivated individuals.

Job Description: Service Desk Engineer

We are seeking a skilled Help Desk Specialist to join our team at our Jandakot Office. The successful candidate will be responsible for providing front-line support via various channels, troubleshooting IT equipment, and contributing to requirement analysis to enhance our business internal solutions.

  • Provide technical assistance via phone, email, teams, walk-ups or ticketing systems
  • Contribute to requirement analysis to enhance business internal solutions
  • Involved in Change, Incident and Problem Management process
  • Be responsible for day-to-day administration of the helpdesk end-user support requests, prioritizing and escalating as appropriate to meet Service Level Agreements
  • Configure, install, support, troubleshoot, and repair IT equipment such as projectors, meeting room booking systems, televisions, and video conferencing equipment
  • Monitor performance of infrastructure & systems and provide recommendations for improvement
  • Project support: ensure that systems are aligned to deliver desired outcomes
  • Help deliver services that comply with change, configuration, incident, and problem management methodologies and systems

The ideal candidate will have suitable tertiary qualifications or relevant industry experience, a broad understanding of laptops, workstations, servers, and network operations, and proven hands-on experience working on small, medium, and large-scale change projects.

Requirements & Experience Needed
  • Suitable tertiary qualifications or relevant industry experience
  • A broad understanding of laptops, workstations, servers, and network operations
  • System Administration, desktop support
  • Proven hands-on experience working on a range of small, medium, and large-scale change projects
  • Understanding of cloud technologies (AWS or Azure)
  • Experience in Microsoft applications including Office 365 and Azure
  • Able to work as part of a team and in unsupervised situations
  • Experience working closely with an IT development team
Benefits and Opportunities

This is an excellent opportunity to become part of a company that values work-life balance, fosters a sociable and collaborative atmosphere, and provides opportunities for skill development and career advancement. Our specialized training programs are tailored to the industry and sector, allowing you to develop your skills and unlock your full potential.

Your salary will be approximately AU$80,000 - AU$100,000 per annum, depending on your experience and qualifications.


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