Sydney Technical Support Specialist

3 weeks ago


Sydney, New South Wales, Australia REAL TIME AUSTRALIA Full time
Exciting Cloud Software Career Opportunity

We are seeking a highly skilled Technical Support Engineer to join our team in Sydney. This is an excellent opportunity for individuals passionate about delivering exceptional customer support and working with cutting-edge cloud software.

About the Role

The successful candidate will be responsible for managing and resolving challenging technical issues for our partners and customers. This includes developing subject matter expertise, collaborating with other team members, and owning and resolving issues on a daily basis.

Key Responsibilities
  • Implement, maintain, or provide support in 2 or more core competency areas:
    • Customer-facing Technical/Application Support/Web support experience (preferably web-based products or e-commerce)
    • Dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
    • Familiarity with Java or similar backend programming languages
    • Good understanding of ITSM practices
  • Work collaboratively with the UX Team to deliver exceptional customer support
Requirements
  • 2-4+ years of customer-facing technical support experience
  • Strong ability to troubleshoot difficult technical issues
  • Good communication and interpersonal skills
  • Ability to work effectively in a collaborative environment
What We Offer

We offer a competitive salary of $456 per day, including superannuation, laptop, and training. You will have the opportunity to work with a leading cloud software company and contribute to the growth and success of our organization.

In this role, you can expect to work in a dynamic and innovative environment, with state-of-the-art facilities and a strong focus on employee growth and development.



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