Technical Support Specialist

1 week ago


Sydney, New South Wales, Australia The Drive Group Full time

TheDriveGroup is proud to partner with a growing MSP seeking a Technical Support Specialist in Sydney.

We are looking for an experienced professional with strong technical skills and excellent communication abilities.

Job Overview

This is a unique opportunity to join a dynamic team and work with cutting-edge technology. As a Technical Support Specialist, you will be responsible for providing high-quality support to our clients, ensuring their technical needs are met promptly and efficiently.

About the Role

The successful candidate will have:

  • Excellent problem-solving and analytical skills
  • Strong knowledge of networking protocols and systems
  • Experience working with Office 365, AzureAD, AD, and basic networking concepts
  • Ability to work independently and as part of a team

Key Responsibilities

- Provide first-level and second-level support to clients

- Troubleshoot technical issues related to DNS, DHCP, and other networking queries

- Collaborate with colleagues to resolve complex technical problems

Requirements

- Must have managed service provider experience

- Australian citizen due to client requirements

Salary Information

We offer a competitive salary package of up to $85,000 per annum, plus superannuation benefits.

What We Offer

The Drive Group is committed to improving diversity in the technology industry and offers a supportive and inclusive work environment.



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