Technical Support Specialist

3 weeks ago

Sydney, New South Wales, Australia Budage Pty Limited Full time

About the Role

We are seeking a highly skilled and motivated Technical Support Specialist to join our Infrastructure Services team in our Sydney office. This is a full-time, permanent position that offers a unique opportunity to work with a diverse range of IT systems and technologies.

Key Responsibilities

  • Troubleshoot and resolve level 1 IT-related issues for internal customers via phone and face-to-face interactions.
  • Elevate complex issues to level 2 and 3 support teams as required.
  • Collaborate with cross-functional teams to ensure seamless service delivery and meet Service Level Agreements (SLAs).
  • Maintain up-to-date knowledge of Windows 7/10, Outlook 2010/2016, and desktop virtualization technologies.
  • Provide technical assistance for remote access, audio/video conferencing, tablet, and iPhone queries.
  • Foster strong relationships with customers through exceptional customer service and a focus on satisfaction.
  • Demonstrate adaptability and flexibility with working hours on a rotational roster and occasional weekends.

Requirements

  • Strong problem-solving skills and ability to identify issues requiring escalation.
  • Experience supporting document management systems, such as Worksite and printing services.
  • Prior experience in professional services is highly regarded but not essential.
  • A strong customer-centric approach and commitment to delivering high-quality service.

What We Offer

Budage Pty Limited offers a competitive salary package estimated at around AU$65,000 - AU$80,000 per annum, depending on qualifications and experience.

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