Support Consultant

11 hours ago


North Ryde, New South Wales, Australia Pronto Software Full time
{"title": "Support Consultant Role", "description": "About the Position

We are seeking a skilled Support Consultant to join our team at Pronto Software. As a Support Consultant, you will be responsible for providing first and second-level support services to our customers, primarily through email and telephone, but also at the customer site.

Key Responsibilities
  • Triage and review reported issues
  • Review and analyze with customers to understand ongoing impacts
  • Engage with customers via multiple technology methods
  • Document program issues and deployment of fixes
Requirements
  • Knowledge of Pronto Xi or similar ERP software
  • Excellent customer service skills
  • Understanding of business operational needs
  • Superb communication skills, both written and verbal
  • Problem-solving and issue resolution with attention to detail
  • A team player with strong interpersonal skills
  • A positive 'can-do' attitude and work ethic
  • Willingness to undergo a Police Check
What We Offer
  • Earn a salary commensurate with your experience, plus a range of employee benefits
  • Work in a modern and friendly team environment
  • Enjoy the support of peers and your management team
  • Work in a hybrid work location (WFH and in-office)

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity.

", "lang_code": "en-US"}

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