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Customer Support Specialist
2 months ago
About the Role
About our Technical Support opportunity:
- Want to grow your career developing technical solutions with your excellent problem-solving skills and varied customer base?
- How about in a well-established and mature Software Development company with a strong focus on customer satisfaction?
- Support and collaboration with your team-mates? We're a friendly and dynamic team.
- In a Hybrid Work Arrangement: find some flexibility in your working week in consultation with your team (the best of both worlds)
About the Team
Our Technical Support team works closely with our Professional Services and Business Solutions consultants to provide top-notch support to our customers. As a Technical Support Specialist, you will be responsible for:
- Triage and review reported technical issues
- Review, and analyze with customers to understand ongoing technical impacts
- Engage with customers via multiple technology methods
- Document technical issues, and deployment of fixes
About the Company
Pronto Software is a leading provider of ERP solutions, with a strong focus on customer satisfaction and technical excellence. We are committed to helping our customers achieve their business goals through our innovative solutions and exceptional support.
