Service Support Specialist

3 weeks ago

Mount Isa, Queensland, Australia Komatsu Australia Pty Ltd Full time

At Komatsu Australia, we're committed to creating value together. Our inclusive culture empowers diverse individuals to thrive. We're seeking a Service Support Specialist to provide exceptional assistance to internal and external customers, ensuring our Branch meets operational standards.

The Opportunity:

This role involves providing service and parts support, ensuring the Branch meets the operational standards set by Komatsu and the CSC (Customer Support Charter). The successful candidate will work Monday to Friday, 38 hours per week, and be based in Mt Isa.

Komatsu benefits:

  • OEM Machine Specific Training: We provide training to ensure you have the necessary skills.
  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family-friendly benefits.
  • Financial: Income Protection Insurance provided through our company superannuation fund.
  • Career: Recognition, awards, flexibility, further education studies, and internal career development.
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
  • Travel: Discounts with Avis, Qantas, Crown, IHG, and travel agents.
  • Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

Requirements:

  • Current driving licence (forklift licence will be advantageous).
  • Intermediate computer skills specifically Microsoft suite and mainframe systems.
  • Sound working knowledge of earth moving equipment (strong mechanical aptitude will be advantageous).
  • Trade qualification/s will be highly regarded. (will be advantageous).
  • Ability to demonstrate exceptional customer service skills and build strong working relationships.
  • Good understanding of how a service department operates.
  • Must understand the warranty guidelines and process.
  • Comprehensive Understanding of Parts Sales.
  • Appropriate demeanor for communicating with customers at a senior level and providing a professional service.
  • Proven experience in inventory control and warehouse systems (will be advantageous).
  • Ability to work under pressure and independently.
  • Ability to upsell parts and potential service sales.
  • Well-developed numeracy, written, and oral communication skills.

At Komatsu, we offer a zero-harm culture in the workplace and a competitive remuneration package. We're committed to a workplace where women can thrive, and we're endorsed by Work180.

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