Personalized Guest Experience Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $80,000 - $110,000
Customer Service Professional

Deliver a seamless experience for clients, guests and employees.

This role encompasses various disciplines including welcoming clients, answering calls and supporting client engagement.

  • Welcoming clients and providing a smooth experience upon arrival and departure.
  • Answering and directing incoming telephone calls in a professional manner.
  • Supporting client engagement through meeting room coordination, technology setup and event organization.
  • Assisting with the management and maintenance of in-house technology.

To succeed in this role, you will require:

  • Customer Service/Concierge experience in a similar office environment or a premium service setting.
  • Proficiency in setting up meeting room technology.
  • Experience managing phone systems and multiple meeting room calendars.
  • Polished personal presentation is required.
  • Excellent verbal and written communication skills.

Key Responsibilities

As a Customer Service Professional, your primary focus will be on delivering exceptional customer service to our clients, guests and employees. You will be responsible for creating a seamless experience from the moment they arrive until they depart.

Benefits

As a valued member of our team, you will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment. Our company culture values teamwork, innovation and continuous improvement.

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