Regional Sales and Customer Support Specialist

7 days ago


Wagga Wagga City Council, Australia Workforce Australia for Individuals Full time

Are you enthusiastic about technology?

This is an excellent opportunity to join a privately owned family enterprise dedicated to expansion in the Riverina and Wagga Wagga region.

Key Responsibilities:

  1. Identify and cultivate potential leads through proactive outreach to businesses within the targeted sector. (Current focus: CCTV & Alarms)
  2. Engage with existing clients: maintain contact, manage relationships, and follow up to transform them into reliable, long-term partnerships.
  3. Accurately record and update customer information and interactions in the CRM system for all assigned accounts and new prospects.
  4. Provide pre-sales support by comprehending and interpreting customer needs (including reviewing plans and correspondence) and delivering technical solutions. (This includes all forms of communication: phone, email, in-person)
  5. Address technical inquiries and clarify product differences and suitability.
  6. Prepare detailed quotes and proposals.
  7. Follow up, engage, and modify solutions as necessary.
  8. Maintain a thorough understanding of the technical specifications and applications of all products.
  9. Conduct product demonstrations and technical presentations as needed.
  10. Facilitate training sessions with clients to ensure optimal use of equipment and software platforms.
  11. Assist with the installation and troubleshooting of solutions.
  12. Manage testing, troubleshooting, and processing of warranty claims in accordance with company policy.
  13. Oversee the design, maintenance, and updates of the company website.
  14. Support clients with website design and collaborate with the internal marketing team to meet customer resource needs.
  15. Set up and maintain internal IT infrastructure and computer networks, ensuring all software is current and functional.
  16. Perform other administrative tasks as required.
Qualifications and Experience:

Education:

Preferred qualifications include a Certificate or Diploma in IT, Networking, or Computer Science.

Experience:

Prior experience in software, hardware, or network sales is advantageous.

Experience in customer service or support is essential.

Website Maintenance Experience is Preferred but Not Mandatory.

Familiarity with CRM or accounting software is a plus.

Skills:

Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Exceptional verbal and written communication skills.

Excellent phone etiquette.

Ability to work independently and achieve KPIs.

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