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Regional Sales and Customer Support Specialist

2 months ago

Wagga Wagga City Council, Australia Workforce Australia for Individuals Full time

Are you enthusiastic about technology?

This is an excellent opportunity to be part of a privately owned family business dedicated to expansion in the Riverina and Wagga Wagga region.

Key Responsibilities:

  1. Identify and cultivate potential leads through proactive outreach to businesses within the targeted sector. (Current focus: CCTV & Alarms)
  2. Maintain relationships with existing clients: reach out, manage interactions, and follow up to convert them into reliable, long-term opportunities.
  3. Regularly update and manage customer information and interactions in the CRM system for all assigned accounts and new prospects.
  4. Provide pre-sales support by comprehending and translating customer needs, including interpreting plans and responding to inquiries, while offering technical solutions.
  5. Address technical inquiries and clarify product differences and suitability.
  6. Prepare and deliver quotations and proposals.
  7. Engage with clients and adjust solutions as necessary.
  8. Stay informed and knowledgeable about the technical specifications and applications of all products.
  9. Conduct product demonstrations and technical presentations as needed.
  10. Facilitate training sessions with clients to ensure optimal use of equipment and software platforms.
  11. Assist with the installation and troubleshooting of solutions.
  12. Manage testing, troubleshooting, and processing of warranty claims in accordance with company policy.
  13. Oversee the design, maintenance, and updates of the company website.
  14. Support clients with website design and collaborate with the internal marketing team to meet clients' resource needs.
  15. Set up and maintain internal IT infrastructure, including computers and networks, ensuring software is current and functional.
  16. Perform additional administrative tasks as required.
Qualifications and Experience:

Educational Background:

Preferred qualifications include a Certificate or Diploma in IT, Networking, or Computer Science.

Work Experience:

Experience in software, hardware, or network sales is advantageous.

Experience in customer service or support is essential.

Website Maintenance Experience is a Plus.

Familiarity with CRM or accounting software is beneficial.

Skills:

Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Exceptional verbal and written communication skills.

Excellent phone etiquette.

Ability to work independently and achieve performance targets.