Technical Solutions Advisor

3 weeks ago


Port Welshpool, Victoria, Australia Crown Equipment Full time

About This Role

Crown Equipment is seeking a skilled Technology Solutions Advisor to join our Perth-based technology team. As a Technology Solutions Advisor, you will be responsible for advising customers on the most suitable technology products for their applications, utilizing telematics data to drive solutions. You will work closely with our APAC team, collaborating with support, project management, and account management to bring these solutions to life.

Key Responsibilities:

  • Develop and maintain existing technology products business through customer site visits.
  • Communicate key data points for quarterly business reviews to local Crown Account Manager.
  • Build strong relationships with customers, establishing trust and ensuring a solid foundation for presenting data-based findings.
  • Present the Crown technology product range to customers as needed.
  • Transition customers to the most suitable technology product offering for their needs.
  • Maintain a high level of Crown product and industry knowledge through product training sessions.
  • Assist in the development and maintenance of technical documentation.

Required Skills and Experience:

  • Intermediate computer skills, including intermediate knowledge of the Microsoft Office Suite.
  • Customer Service experience is desirable.
  • Administration experience.
  • Strong organizational skills.
  • Good time management skills.
  • Ability to work in a fast-paced environment.
  • Willingness to travel up to 1-2 weeks per month for customer meetings as required.
  • Driver's License.

What We Offer:

  • A benefits program providing access to discounts and cashback from over 400 retailers nationwide.
  • Access to a health and wellbeing platform supporting Mental, Physical, and Financial goals.


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