Senior Operations Specialist

1 month ago


Port Welshpool, Victoria, Australia Weir Full time
About the Role

We are seeking a highly skilled Senior Operations Specialist to join our ESCO Division in Welshpool. This is an exciting opportunity to work with a global organization dedicated to building a better future.

Job Summary

The successful candidate will manage product trials, collect and analyze data, and provide technical support services to customers. They will also assist with providing installation, troubleshooting, problem resolution, and maintenance services.

Key Responsibilities
  • Trials: Set up, organize, and maintain product trial study documentation and guidelines. Collect, track, and analyze field trial data. Provide updates on trial progress tracking. Coordinate (ordering/dispatch and tracking) of trial materials as appropriate. Present trial results, including the preparation of reports and presentations. Liaise with product and technical teams to ensure appropriate methodology and testing tools are used for trial processes.
  • Service: Become a 'trusted advisor' at site with respect to wear components. Facilitate machine bucket inspections and provide reports regarding overall bucket performance. Provide gauging services and associated lip and GET condition monitoring reports. Identify GET components and provide detailed GET location Maps.
  • Product Support: Provide education on products, installation, safe operation, and maintenance. Direct troubleshooting of ESCO equipment to the appropriate Product Manager.
  • Customer Support: Regular travel to site and provide quick response and solutions to immediate customer problems. Supports with collection of data and analysis in regards to Warranty issues. Actively identifies sales opportunities when in contact with the customer.
  • Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.
Requirements
  • Bachelor's degree in Engineering, Mining, Science, Statistics, or similar field.
  • Heavy industry exposure around 3 years related experience.
  • Advanced Excel, including Macros (mandatory).
  • The successful candidate will be required to undergo a background check (including a pre-employment medical).
What We Offer
  • A competitive salary of $85,000 - $110,000 per annum, depending on experience.
  • Extended parental leave: 12 weeks paid parental leave.
  • Employee referral program: Successfully refer a friend and receive $2,500.
  • Superannuation: Additional employer superannuation contribution.
  • Employee assistance: Free and confidential counseling services for all employees and their families.
About Us

Weir is a world-leading engineering business with a purpose to make mining operations smarter, more efficient, and sustainable. Founded in 1871, we have a global family of 11,000 uniquely talented people in over 60 countries. Our technology helps our customers produce essential metals and minerals using less energy, water, and waste at lower cost. We are committed to an inclusive and diverse workplace and are an equal opportunity employer.



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