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Technical Specialist
2 months ago
InterSystems is seeking a skilled and motivated Technical Specialist to join our product support and services team. As a key member of our team, you will have the opportunity to work with a broad range of new and advanced technology, developing your technical, professional, and personal skills in a collaborative and learning environment.
This role offers the chance to work with organizations in the healthcare industry, providing technical support and training at client sites and implementation partners. Some travel may be required.
Key Responsibilities- Provide timely and effective responses to customer inquiries, adhering to service standards.
- Offer technical support and development, troubleshooting, and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts, and user-defined functions.
- Ensure site-specific and project development activities are completed, delivering and deploying the software solution in line with requirements.
- Investigate and escalate open incidents and problems within the ITIL framework and in accordance with current policies and procedures.
- Provide recommendations and best practices for system and technical areas such as reporting, integrations, printing, networks, configurations, and architectures related to InterSystems TrakCare solution and related products.
- Produce technical documentation and training materials, including reference materials, installation instructions, user guides, and knowledge-base articles.
- Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
- Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
- Report development using 3rd party products such as JReports.
- Provide virtual and on-site technical training as required.
- Participate in remote and on-site technical support, implementations, and upgrades as required.
- Participate in the on-call 24-hour roster service as required.
- Knowledge of object-oriented programming and web scripting languages, such as Python, REST/API, HTML, and JavaScript, SQL, data analysis, and database methodologies.
- Knowledge of Linux is strongly desired, and VMWare is a plus.
- BS or MS in Computer Science, Information Technology, or equivalent.
