Technical Product Specialist

3 weeks ago

Sydney, New South Wales, Australia WiseTech Global Full time

At WiseTech Global, we're on a mission to create the operating systems for global logistics. Our flagship product, Cargowise, has seen over 750 enhancements last year alone. We're looking for a talented individual to join our Systems Components team as a Technical Product Specialist.

This role involves leveraging your software development, architecture, or technical product expertise to work with our development team to build software systems that solve the global logistics industry's most challenging problems. You'll play a crucial role in bridging the gap between technical specifics and business needs.

As a Technical Product Specialist, you'll engage with our customers and other product teams to understand their technical pain points and translate them into high-level design/solution documents. You'll also provide expert technical support to customer incidents and issues in a timely manner related to the system components/architecture core teams.

Key Responsibilities:

  • Deeply engage with customers and product teams to understand technical pain points and translate them into high-level design/solution documents
  • Provide expert technical support to customer incidents and issues related to system components/architecture core teams
  • Collaborate with software development teams to design concrete solutions
  • Assist in aligning the product roadmap with company priorities and manage/update the product enhancements backlog based on priorities
  • Participate in user acceptance testing (UAT) to validate the product meets functional objectives
  • Contribute to product documentation
  • Work closely with the Product Manager in setting up the product vision, roadmap, and strategy

Requirements:

  • Strong technical background of 4+ years working as a Software Developer, Technical Product Owner/Specialist, or Technical Business Analyst
  • Strong communication skills to bridge the gap between business needs and technical specifications
  • Ability to understand, analyze, and transform pain points into implementable solutions
  • Creative mindset to come up with solutions our customers didn't know were possible

About WiseTech Global

We build leading technology solutions that help the logistics industry move goods globally. Our customers include the world's largest logistics companies. Our innovations and global technology enable, improve, and empower the world's supply chains. We're an ASX 50, AU$20 billion+ company that's serious about expansion and technical innovation.

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