Enrolment Guidance Officer

2 weeks ago

Bendigo, Victoria, Australia Bendigo Kangan Institute Full time

Bendigo Kangan Institute is a leading vocational education and training provider in Victoria, offering state-of-the-art training centres and a wide range of courses. We foster a culture that values customer-centricity, teamwork, and excellence in a healthy and supportive environment.

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from First Nations people, people of all genders, ages, cultures, religions, disabilities, sexual orientations, family structures, and those with caring responsibilities.

The Enrolment Guidance Officer plays a crucial role in guiding students through the enrolment process, providing accurate information and support to ensure a smooth transition. This includes:

  • Advising prospective students on course offerings, application processes, and requirements
  • Consulting with students on recognition of prior learning and encouraging them to undertake a Bendigo Kangan Institute course
  • Triage or resolving student enquiries face-to-face, over the phone, via email, and online, logging complaints and feedback through appropriate channels
  • Participating in targeted lead follow-up to achieve required course enrolments
  • Contributing to student-related activities, including open and experience days

As an ideal candidate, you will possess:

  • Exceptional customer service skills
  • Demonstrated experience in preparing and maintaining confidential customer files and associated correspondence
  • Experience in an educational environment (desirable)
  • Advanced skills in the use of Student Management Systems

We offer:

  • Attractive work-life balance and flexible work options
  • Free onsite parking for most campuses
  • Professional development programs
  • Fitness Passport Program with exclusive access to 230+ locations Australia-wide
  • Counselling support (EAP) and Health & Wellbeing initiatives throughout the year
  • Meaningful work driving positive social impact
  • The opportunity to build a career in a world-leading vocational education and training sector with diverse and emerging career opportunities across Australia

Key Requirements:

  • Relevant compliance documents, including Working with Children Clearance, current police check, and certified right to work documentation
  • Certified vocational qualifications and transcripts relevant to the position

We welcome applicants who share our commitment to excellence and customer-focused culture. If you are passionate about delivering exceptional student experiences and working in a dynamic team environment, please apply.

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