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Personalised Customer Experience Specialist

3 weeks ago

Brisbane, Queensland, Australia beBeeLifecycle Full time $90,000 - $120,000

Our company values innovation and growth, which is why we are seeking a Lifecycle Marketing Specialist to join our team.

Job Description

We are looking for an experienced marketer who can design and execute lifecycle journeys in Salesforce Marketing Cloud. The ideal candidate will have hands-on experience with Journey Builder, Automation Studio, Email Studio, and AMPScript.

The successful candidate will be responsible for creating email and SMS campaigns that drive engagement, applying data-driven insights and A/B testing to optimise performance, collaborating with Brand, Content, Product, and Distribution teams, and using AI tools to accelerate builds and troubleshoot efficiently.

Required Skills and Qualifications
  • 3+ years of experience in CRM, lifecycle marketing, or marketing automation
  • Hands-on experience with Salesforce Marketing Cloud (Journey Builder, Automation Studio, Email Studio, AMPScript)
  • Strong HTML/CSS skills for responsive email templates
  • Experience in enterprise-scale campaigns
  • Collaborative, detail-oriented, and problem-solving mindset
  • Familiarity with Jira, Confluence, and optionally Photoshop/Illustrator
Benefits
  • A vibrant, relaxed, yet professional culture
  • Hybrid working arrangement designed to support work-life balance
  • A holistic wellbeing program offering 24/7 support, including medical, mental health, and financial wellbeing services
  • Generous paid Parental Leave: up to 26 weeks leave for primary carers and up to 4 weeks for secondary carers
  • An additional week's Loyalty Leave each year after reaching 3 years' service
  • Wellness initiatives with a strong focus on psychological safety