Personalisation Specialist

2 weeks ago

Brisbane, Queensland, Australia Australian Retirement Trust Full time

**Take hold of a monster opportunity to shape how our members experience ART.**As Personalisation Specialist, you'll turn data into tailored digital journeys that feel personal, relevant, and seamless. If you're ready to lead the charge in personalised marketing and make every interaction count, this is your moment to shine.**

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**

We're all about helping our members make the most of their money. And while they go after their goals, you can too. As our new Personalisation Specialist, you'll play a key role in shaping seamless, data-driven experiences that connect with members across every digital touchpoint.

You'll be at the heart of our personalisation strategy—scoping, designing, executing, and optimising onsite journeys that improve engagement, drive growth, and boost retention. Working closely with channel owners, you'll use tools like Optimizely, Adobe Target, and Sitecore Personalise to bring tailored experiences to life.

You'll look after the development and implementation of our personalisation experimentation program—testing, learning, and optimising to make every interaction count.

You'll also analyse the impact of your work, provide actionable insights, and help shape the roadmap that keeps ART at the forefront of personalised marketing.

This is a **permanent** opportunity based in Brisbane, Sydney or Melbourne.

**About you**

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- You've got a degree in Business, Marketing, Digital—or equivalent experience.
- You've worked in marketing or content roles and know how to personalise at scale.
- You've designed, executed, and optimised personalised journeys across multiple channels.
- You're confident using tools like Optimizely, Adobe Target, or Sitecore Personalise.
- You know how to use data and insights to shape targeted onsite experiences.
- You're great at analysing performance and making smart recommendations.
- You're a strong collaborator who works well across teams.

**About us**

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

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