Customer Experience Manager

1 week ago

Brisbane, Queensland, Australia beBeePersonalisation Full time $109,179 - $124,117
Job Description

We're seeking a skilled professional to lead our personalisation initiative, ensuring relevant communications across digital touchpoints.

The ideal candidate will have experience in managing large-scale projects, with a passion for delivering customer-centric solutions.

This role involves developing and implementing an integrated personalisation strategy, working closely with the Insights & Analytics team to identify customer-focused opportunities.

Presentation of data-driven findings to senior management is also a key aspect of this position.

Key Responsibilities:

  • Lead the development and management of an integrated personalisation initiative.
  • Develop plans to test new functionality and identify opportunities to leverage capabilities.
  • Identify and document opportunities, including business cases and execution plans.
  • Work with the Insights & Analytics team to continually identify customer-focused opportunities.
  • Presentation of data-driven findings clearly and concisely to senior management.

Requirements:

  • A highly personable and collaborative individual who can lead and influence senior team members.
  • Experience in managing large-scale projects and delivering high-quality work.
  • A genuine passion for delivering customer-centric solutions.
  • An ability to communicate complex ideas across a wide range of topics.
  • Ensures high quality of work and relevance of strategic recommendations.

Benefits:

This role offers a unique opportunity to contribute to the strategic implementation of initiatives across all customer touchpoints. The successful candidate will have the chance to develop their skills and expertise in personalisation, while making a significant impact on our customer experience.

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