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Front Office Operations Manager
2 weeks ago
The Front Office Operations Manager will oversee all reception activities, ensuring a seamless experience for clients and staff.
- Lead the front office operations, mentoring admin staff and creating a positive environment.
- Cultivate strong relationships with clients and staff through empathy and effective communication.
- Ensure the presentation of client-facing facilities is professional and welcoming, maintaining cleanliness and stocked refreshments.
- Implement consistent processes across Shine's offices, supporting onboarding and training of new receptionists.
- Coordinate maintenance requests, building access for visitors, and diary management tasks.
- Prepare and manage board meetings, conference rooms, and car parks.
- Maintain kitchen supplies on all levels.
- Proven experience in corporate reception or office management, ideally within a law firm or professional services environment.
- Leadership experience, preferably with a small team, or the potential to take on leadership roles.
- Excellent verbal and written communication skills, with a natural flair for helping others.
- Logistical expertise and stakeholder management skills are essential for success in this role.
- A passion for delivering exceptional client experiences and recognizing the importance of the front-of-house position.
