Front Desk Operations Lead

2 days ago

Sydney, New South Wales, Australia beBeeOffice Full time
Job Title

We are seeking a highly experienced Dental Office Manager to lead the reception team at our busy centre.

  • About the Role

This is a true leadership role ideal for someone with prior experience managing front desk operations of a dental practice who is ready to step into a key position in a respected, multi-disciplinary healthcare organisation.

  • Key Responsibilities

Manage and supervise all front desk operations for the dental team

  • Lead a team of receptionists including rostering mentoring performance feedback and professional development
  • Oversee the effective scheduling of patient appointments to maximise utilisation
  • Ensure exceptional customer service delivery to patients and health fund members
  • Handle financial reconciliation reporting and front-office compliance
  • Drive improvements in front-desk workflows and patient experience
  • Collaborate with senior leadership to support practice-wide goals
  • About You

You will have:

  • At least 2 years of experience managing the front-of-house of a dental practice
  • Directly supervised or led a team of dental receptionists
  • Deep familiarity with dental appointment scheduling financial reconciliation and reception protocols
  • Advanced proficiency in Oasis or similar practice management software
  • Excellent communication skills and a professional warm manner
  • Strong organisational skills and can multitask under pressure
  • Understanding of the importance of both patient care and operational efficiency
  • What We Offer

We offer:

  • A positive and supportive team culture in a values-driven not-for-profit organisation
  • Opportunities for professional development and leadership growth
  • A convenient central location close to transport cafes and shops
  • The chance to make a real impact in a high-quality patient-focused practice
  • How to Apply

Please submit your updated CV and an optional cover letter explaining why you would be a good fit for this role.

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