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Product and Application Field Service Engineer with Commercial Acumen
2 months ago
Join Alfa Laval, a pioneering company in the field of heat transfer and separation, as a Product and Application Field Service Engineer with Commercial Acumen. In this role, you will play a key part in identifying business opportunities for our customers through your technical competencies.
As a commercial spotter, you will review and capture every sales opportunity on-site in the Installed Base, analyzing leads sent by the marketing department and classifying business opportunities. Your judgment skills will help identify the target market to offer products and services, and your customer focus experience will enable you to follow up on actions and agreements with our clients.
With your technical expertise, you will make our clients aware of the AL's service portfolio, and your leadership skills will enable you to act as an advisor for customers by identifying product shelf life and suggesting process improvements.
Responsibilities:
- Execute and provide technical support to customers: installing, testing, repairing, and maintaining Alfa Laval equipment.
- Troubleshoot, investigate, and resolve technical problems with deep product and application knowledge at the customer's site.
- Update and report every service execution in our IT systems with relevant information.
- Report unsafe practices, incidents, and work for continuous improvement.
What will you learn:
- To become an expert in the thermal field with our GPHE products.
- How to act as a sustainability ambassador by monitoring energy efficiency and water consumption by auditing products, modules, and systems at customer sites.
- To act as a technical trainer on the features of the products to mitigate accidents or misuse.
Your profile:
- A Bachelor's degree in Electromechanical, Mechanical, or Electrical Engineering.
- At least 3 years of experience in the service operation area and/or industrial field, including maintenance, troubleshooting, audits, and automation.
- Experience with installation, commissioning, and on-site servicing of complex mechanical equipment.
- English and Spanish skills (written and spoken) at a B2 level.
- Travel flexibility (75% of the time out of the office).
- Digital skills (CRM, ERP, and other apps related to the job role).
- Qualifications and experience with heat plate heat exchangers is a plus.
Practicalities:
- Location: Monterrey
- Type of job: Hybrid Scheme
- Contract: Direct with the company
- Salary: According to the market and benefits above the law.
