Field Service Engineer

3 weeks ago

Melbourne, Victoria, Australia Smiths Detection Full time
About Us

Smiths Detection is a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise spans 5 R&D centers, 21 Global Offices, and 7 Manufacturing Sites, with 3000 Brilliant Minds globally contributing for over 40 years at the frontline. This enables us to deliver solutions needed to protect our society from any threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics.

Every minute of every day, our technology and talented team members help to make the world a safer place.

Job Description

As a Field Service Engineer, this individual must be team-oriented and flexible, actively seeking to share information and assist peers. They possess solid communication skills, both oral and written, and demonstrate strong electronic repair troubleshooting methodology and maintain at least an intermediate technical level of product knowledge. They cross-train on products serviced in the field and display proficiency in servicing either the Trace or X-Ray product line.

Responsibilities:

  • Responsible for meeting daily service needs and driving customer satisfaction
  • Installs, repairs, and maintains equipment in the field; provides customer training as required
  • Documents all inspections, maintenance, repair work, and submits paperwork in a timely basis
  • Orders, installs, and returns parts and manages repair parts cycle time
  • Reviews all logs for open issues and prepares formal reports to customers as necessary
  • Participates in Service sales opportunities and assists with promoting and implementing revenue programs
  • Ensures that tools and test equipment are properly maintained and calibrated
  • Assesses product/equipment performance based on field support data; recommends modifications or improvements where applicable
  • Seeks to provide technical support to customers and other service professionals as required
  • Possesses a solid level of technical knowledge on the main company's products in the region
  • Establishes and maintains a close relationship with senior-level FSEs and Product Specialists to support the needs of the customer and remain aware of current technical trends
  • Exercises every available measure to control and minimize costs
  • Complies with and ensures department compliance with Company health, safety, and environmental policies
The Individual

Skills and Experience:

  • Electrical/Electronic Engineering Degree or equivalent technical training/experience. Equivalence achieved through comparative work and life experience is acceptable
  • Competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
  • Minimum of 5 years' experience directly involved in troubleshooting and field repair of electrical and electronic systems/equipment
  • Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork. Must be willing and able to be on-call as per the roster
  • Possesses excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once
  • Excellent customer service skills and the ability to handle stressful situations
  • Self-motivated, reliable, and accountable individual
  • Self-starter, being able to work autonomously with minimal supervision
  • Clean driver's license

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