Front Office Ambassador

1 month ago

Wentworth, Australia Accor Full time
Unlock a World of Luxury and Excellence

Sofitel Sydney Wentworth, a renowned international 5-star hotel, is seeking a skilled Front Office All Rounder to join its team. As a key member of the Front Office team, you will play a vital role in delivering exceptional guest experiences and upholding the hotel's luxury brand standards.

Key Responsibilities:

  • Provide exceptional customer service and respond to guest requests and hotel enquiries in a timely and professional manner.
  • Perform check-in, check-out processes, and welcome guests to the hotel with a warm and personalized touch.
  • Assist with guest queries and resolve any issues promptly and efficiently.
  • Work collaboratively with the Front Office team to ensure seamless operations and maintain high standards of service.

Requirements:

  • Proven multi-skilling experience and a high sense of organization.
  • Strong communication skills and excellent personal presentation.
  • Great interpersonal skills with a passion for connecting with people.
  • Desire and ability to excel in a luxury environment.
  • Flexible working availability with working rights in Australia.
  • Experience using a PMS (Property Management System) such as Opera & HotSOS is highly regarded.

What We Offer:

  • Generous local, national & international industry benefits on accommodation, dining, travel, wellbeing & more from Day 1.
  • A fast-paced, collaborative work environment and the opportunity to be part of the hotel's future success.
  • Discounted city parking, complimentary dry cleaning, progressive leave policies (including 10 weeks parental leave), and unlimited development opportunities.

We are committed to helping you grow and succeed in your career with Accor. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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