Resort Operations Manager

4 days ago


Port Douglas, Queensland, Australia Travel + Leisure Co. Full time
Deliver Exceptional Guest Experiences

As a Resort Operations Manager at Travel + Leisure Co. in beautiful Port Douglas, you will play a vital role in creating unforgettable holiday experiences for our Club Wyndham owners and guests.

The resort is nestled amidst stunning rainforest gardens, offering a tranquil oasis just a short walk from Four Mile Beach and the vibrant centre of Port Douglas.

About the Role

This is a hands-on position ideal for a hospitality professional with proven operational knowledge and experience, as well as exceptional leadership skills to drive team success.

You will be responsible for overseeing the daily operational success of the resort, interacting with Club Wyndham Owners, guests, apartment owners, all resort departments, vendors, the community, and the corporate office.

To succeed in this role, you will need:

  • A passion for delivering personalised and memorable guest experiences through meaningful conversations
  • Proven experience in leading and engaging a driven team to provide an optimal customer experience in a resort environment
  • Operational knowledge and experience in all hotel departments, with a strong focus on rooms divisions, food and beverage, revenue, and yield management
  • Ability to build strong relationships with key internal and external stakeholders, including Body Corporate
  • Experience in driving and achieving top-line revenue and bottom-line results
  • An eye for detail and analytical mind
  • Ability to develop a budget and make sound decisions to ensure the hotel operates efficiently
  • Strong Revenue Management skills
  • Effective leadership, organisational, and interpersonal communication skills

What We Offer

We are committed to delivering exceptional career growth opportunities and a range of benefits that enhance your work-life balance.

  • A competitive salary package (approximately $120,000 - $180,000 AUD per annum)
  • Professional development funding to support your career advancement
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Subsidised private health cover
  • Birthday leave

About Us

At Travel + Leisure Co., we put the world on vacation. Our mission is simple: to deliver exceptional experiences for millions of travellers worldwide.

We believe in fostering a culture of inclusivity, teamwork, and fun, where every employee can grow and thrive.

Join us in shaping the future of hospitality and creating unforgettable memories for our guests.



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