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Housekeeping Operations Manager

1 month ago

Port Douglas, Queensland, Australia Wyndham Destinations Full time

We are seeking an experienced Housekeeping Supervisor to join our team at Wyndham Destinations.

About the Role

This is a key position within our hotel operations, and you will play a vital role in ensuring that our high standards of service and cleanliness are maintained at all times.

You will be responsible for managing housekeeping staff, delegating tasks, and maintaining stock levels. Your attention to detail and ability to work effectively in a team environment will be essential in this role.

Key Responsibilities
  • Clean hotel rooms to include sleeping quarters, kitchens, bathrooms, and living rooms while maintaining housekeeping detail standards
  • Delegate workload to ensure rooms are refreshed in a timely manner
  • Control stock and report discrepancies to the Executive Housekeeper
  • Quality check rooms and liaise with Front Office to release for occupancy
  • Plan and implement weekly rosters in consultation with Housekeeping Manager
  • Observe precautions required to protect resort guests and guest property
  • Respond appropriately to guest enquiries and concerns to ensure total guest satisfaction, handle guest issues to resolution, and escalate any outstanding guest inquiry or concern to management
Benefits and Salary

The successful candidate will receive a competitive salary of $60,000 per annum, as well as access to discounted hotel stays across Australia, Fiji, and New Zealand. You will also receive subsidised private health cover and opportunities for professional development and growth within the company.

Please note that the salary is based on industry standards and the location of the role.