Relationships Representative

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000
Job Description:

We are seeking a highly skilled and motivated individual to join our Customer Relations Team. The ideal candidate will possess excellent communication skills, a strong ability to empathize with customers, and the capacity to work effectively in a fast-paced environment.

The successful applicant will be responsible for providing exceptional customer service, handling escalated concerns, and developing strong relationships with internal and external stakeholders.

In this role, you will have the opportunity to make a real difference in people's lives by delivering personalized solutions to customers and continually finding ways to improve processes for our clients.

Required Skills and Qualifications:
  • Experience working in a call centre environment, preferably in a similar role
  • Demonstrated ability to handle high volumes of calls while maintaining excellent customer service and satisfaction
  • Strong stakeholder management skills and experience managing risk and compliance
  • High level self-awareness and immense resilience
  • Self-motivated and able to work well as part of a team
Benefits:
  • 20% penalty rates offered for late shifts finishing after 8pm and time and a half for weekend shifts
  • Annual rest day - an extra day of leave
  • Annual Bank Holiday
  • Encouraged work/life balance, with a flexible combination of work from home and work in office
  • Training and Support to ensure that you begin on the right foot
  • Open and dynamic team and environment
  • Employee Wellbeing Program so that you can be your

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