Client Service Officer

1 week ago


CoomaMonaro, Australia Demant Polska Full time
About the Role

We are seeking a highly skilled and passionate individual to join our team as a Client Service Officer - Hearing Care Specialist. As a key member of our clinic team, you will play a vital role in delivering exceptional customer service and ensuring our clients receive the best possible hearing health care outcomes.

Key Responsibilities
  • Client Engagement: Build strong relationships with clients, understanding their hearing needs and preferences to provide tailored solutions.
  • Scheduling and Coordination: Manage client appointments, ensuring seamless scheduling and coordination with clinicians and hearing technicians.
  • Government Funding and Rebates: Assist clients in determining their entitlement to government funding assistance and health fund rebates.
  • Client Retention: Foster long-term relationships with clients, encouraging renewal of maintenance programs and promoting our services.
  • Administrative Support: Provide administrative support for day-to-day clinic operations, ensuring efficient and effective delivery of services.
Requirements
  • Customer Service Experience: Proven experience in customer-facing roles, preferably in hearing care services, retail, or allied health.
  • Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to empathize with clients and provide exceptional customer service.
  • Education and Qualifications: Higher School Certificate (HSC) or TAFE qualification, with a valid visa to work in Australia.
What We Offer
  • Permanent Part-time Opportunity: Enjoy a stable and secure work environment with a permanent part-time position.
  • Supportive Team: Collaborate with a dedicated and supportive team of hearing care professionals.
  • Professional Development: Access to clear career paths and professional training opportunities.
  • Employee Benefits: Enjoy a range of employee benefits, including the MyRewards program, Online Wellbeing center, and Employee Assistance Program.
About Us

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. We are committed to delivering exceptional customer service and improving the quality of life for people living with hearing loss.



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