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Retail Customer Service Representative
2 months ago
Australia Post is a leading provider of postal and logistics services, and we're seeking a highly skilled and customer-focused Retail Customer Service Officer to join our team.
As a Retail Customer Service Officer, you will play a key role in delivering exceptional customer experiences, providing sales and service transactions, and promoting our products and services.
You will be responsible for:
- Providing excellent customer service and sales support to our customers
- Managing high-value transactions accurately, including cash, cheques, credit cards, and EFTPOS
- Conducting and processing identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising, and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties, such as stocktaking and record maintenance
We're looking for someone who is:
- Friendly, enthusiastic, and reliable
- Able to work in a team environment
- Experienced in customer service and/or cash handling
- Fit to lift up to 16kgs of mail regularly and stand for their shift
We offer a range of benefits, including:
- Investment in your growth and development through training and career opportunities
- A culture that values diversity, inclusivity, and employee wellbeing
- Recognition and rewards for your contributions to our success
We're committed to creating a workplace that reflects the diverse communities we serve, and we encourage applications from people of all ages, genders, and backgrounds.