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Retail Customer Service Representative

2 months ago


CoomaMonaro, Australia Australia Post Full time
About the Opportunity

Australia Post is a leading provider of postal and logistics services, and we're seeking a highly skilled and customer-focused Retail Customer Service Officer to join our team.

As a Retail Customer Service Officer, you will play a key role in delivering exceptional customer experiences, providing sales and service transactions, and promoting our products and services.

You will be responsible for:

  • Providing excellent customer service and sales support to our customers
  • Managing high-value transactions accurately, including cash, cheques, credit cards, and EFTPOS
  • Conducting and processing identity services transactions, including Australian Passport Interviews
  • Promoting our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assisting customers with mail lodgements and associate costs
  • Building rewarding relationships with customers by understanding their needs
  • Assisting with administrative duties, such as stocktaking and record maintenance

We're looking for someone who is:

  • Friendly, enthusiastic, and reliable
  • Able to work in a team environment
  • Experienced in customer service and/or cash handling
  • Fit to lift up to 16kgs of mail regularly and stand for their shift

We offer a range of benefits, including:

  • Investment in your growth and development through training and career opportunities
  • A culture that values diversity, inclusivity, and employee wellbeing
  • Recognition and rewards for your contributions to our success

We're committed to creating a workplace that reflects the diverse communities we serve, and we encourage applications from people of all ages, genders, and backgrounds.