Customer Service Representative
4 days ago
Audika Australia is seeking a highly motivated and customer-focused individual to join our team as a Clinic Co-ordinator. As a key member of our clinic team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our clinics.
Key Responsibilities- Book and confirm appointments for clients using our online scheduling tool.
- Work with clients to determine their entitlement to government funding assistance and health fund rebates.
- Follow up with existing clients to encourage renewal of the maintenance program.
- Perform hearing screening checks (full training is provided).
- Provide administrative support for day-to-day clinic operations.
- Previous customer service experience in a retail, hearing care services, pharmacy, or allied health environment.
- Experience working with an older demographic is preferred.
- Strong interpersonal communication skills and empathy for clients to support their hearing journey.
- Higher School Certificate (HSC) or TAFE Qualification.
- Computer literacy skills.
- A valid visa to work in Australia.
- Permanent Part-time (Thursday & Friday - 8:30am to 4:30pm).
- Supportive hearing care team.
- Professional development through clear career path and professional training.
- My Rewards program – a program that offers discounts to more than 300 retailers and services across Australia.
- Online Wellbeing center – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life.
- Employee Assistance Program.
- Birthday and Christmas gifts.
Audika Australia is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
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