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Customer Service Representative

2 months ago

CoomaMonaro, Australia Snowy Hydro Full time
About Snowy Hydro

Snowy Hydro is a leading integrated energy company that has been providing reliable energy to Australia for over 70 years. Our company owns and operates a powerful combination of generation assets, including the 4,100-megawatt Snowy Mountains Scheme, gas and diesel plants, and has recently contracted wind and solar energy. We also provide electricity and gas to about 1 million retail customers through Red Energy and Lumo Energy.

Snowy 2.0 is the next chapter in the Snowy Scheme's history, a nation-building renewable energy project providing on-demand energy and large-scale storage for many generations to come.

About the Role

We are seeking highly motivated casual customer service officers to join our team at our Snowy Hydro Discovery Centre and Cafe in Cooma. With more than 90,000 visitors each year, the centre provides a fast-paced working environment. Visitors to the Discovery Centre can explore the past, present and future of the mighty Snowy Scheme, Snowy Hydro and renewable energy.

As the public face of Snowy Hydro and the first point of contact for our visitors, you will provide high-quality customer service and hospitality. Your duties will include:

  • Presenting yourself in a professional and friendly manner and putting the customer first in all situations
  • Providing a high level of customer service and completing cash sales
  • Preparing food and beverages, serving and clearing tables
  • Maintaining the highest standard of quality, food presentation, hygiene and safety in food preparation and cooking areas and the café seating areas in accordance with approved standards
  • Handling all telephone enquiries in a timely manner
  • Supporting group visitation experiences, including school groups
  • Working within Snowy Hydro safety procedures and policies to ensure a safe environment for employees and visitors (including food safety and COVID protocols)
  • Providing accurate information about Snowy Hydro, the Snowy Scheme and renewable energy
  • Representing Snowy Hydro at festivals and events across the Snowy Mountains occasionally as required
Requirements

To be successful in this role, you will possess:

  • Excellent customer service skills
  • A sound level of computer skills and experience
  • Awareness of COVID-related hygiene and restrictions
  • An ability to work within a large team and unsupervised as required
  • An alignment with our Snowy Hydro corporate values
  • A Certificate 3 in Hospitality, Safe Food Handling and/or barista experience is desirable but not essential
What We Offer

This is a casual position with flexible hours available. Our operating hours are from 8am - 4.30pm Monday to Friday and 9am to 2pm on Saturday and Sunday. There is opportunity to choose shifts on days and hours that suit you, although flexible availability will be highly regarded. Excellent hourly rate with additional penalty rates applied to weekend shifts.

Please include a cover letter with your application.