Technical Support Manager
1 week ago
Job Title: Technical Support Manager
Company: Bridgestone Earthmover Tyres Pty Ltd
Job Summary:
We are seeking an experienced Technical Support Manager to lead our Technical Product Support team in the West. The successful candidate will be responsible for managing and working closely with the team to:
- Collaborate with sales personnel to facilitate the best product selection
- Develop and implement initiatives that promote the Bridgestone Earthmover Tyres product range
- Identify new product development opportunities through planned field trials
- Respond to technical enquiries and issues from customers and/or Bridgestone Earthmover Tyres personnel
- Provide regular technical training for Bridgestone Earthmover Tyres personnel and customers
- Monitor and manage product performance guarantees and warranties
- Liaise with stakeholders to reinforce Bridgestone Earthmover Tyres' leadership credentials
- Promote Bridgestone Earthmover Tyres products to existing and potential customers
- Assist sales personnel with supply tenders for customers
Key Responsibilities:
- Manage and lead a small team of technical specialists
- Collaborate with sales personnel to drive sales growth
- Develop and implement initiatives to promote the Bridgestone Earthmover Tyres product range
- Identify new product development opportunities through planned field trials
- Respond to technical enquiries and issues from customers and/or Bridgestone Earthmover Tyres personnel
- Provide regular technical training for Bridgestone Earthmover Tyres personnel and customers
- Monitor and manage product performance guarantees and warranties
- Liaise with stakeholders to reinforce Bridgestone Earthmover Tyres' leadership credentials
Requirements:
- Demonstrated managerial experience driving a high-performing team
- An engineering/technical background, preferably within the mining or heavy equipment industries
- Solid computer skills with good working knowledge of MS Office suite (particularly Excel)
- An engineering/technical qualification from a recognised tertiary institution
- Problem identification and problem-solving skills
- Highly developed organisational and planning skills
- High-level data analysis and manipulation skills
- Acceptance of frequent and regular travel
- Strong commitment to safety of yourself and others
- A valid driver's licence
- Current work rights in Australia
Preferred Requirements:
- Exposure to OTR tyres via a tyre OEM or mining industry
About Bridgestone Earthmover Tyres Pty Ltd:
Bridgestone Earthmover Tyres Pty Ltd is a market leader in the tyre and mining services industry, renowned for its global reputation for quality products, continuous improvement, and cutting-edge application of technology.
We offer a range of products and services, including iTrack tyre pressure and temperature monitoring, wheel/rim supply and repair, and a commitment to safety and customer satisfaction.
Our mission is to serve society with superior quality, and we are seeking an experienced Technical Support Manager to join our team and contribute to our success.
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